UCL is a market-driven, monestised institution, that treats its undergraduates more like customers than young people striving for an excellent education. The expense of studying here has been astounding - why we have to pay £45 per attendee at our graduation, for instance, is beyond me. If we are customers, I would expect refunds for some of the shambles UCL has put us through this year (I.e. refunds for a quarter of my year's classes being cancelled due to strikes, an institution that can't keep it's own staff happy definitely has a problem). Having said that, many - not all - of the teaching staff are excellent and invested in the success and learning of their students, and their striking this year was absolutely necessary. They are undervalued by the institution, almost certainly. It just serves as a reminder to all that University is no longer the academia-focused area it once was, as neoliberalism and the will of the market pervades the arena to attempt to turn all into willing, paying, individual, entrepreneurial subjects. The SU is most okay, poorly organised at times and absolutely awful at handling Sexual Harassment and Welfare cases. Room for improvement there. My course - ESPS - has been good, my only comments relate to the language components, organised by the SELCS department. SELCS are a large, varied department, who don't always listen to the students - trying to improve courses by providing feedback and complaints is a long, arduous, and largely unsuccessful endeavour to undertake.