They love to add multiple charges onto everything on top of your already very expensive and high totalling bill. They act like the best halls and the hall manager is a little brash, harsh and rude. She acts snooty and a bit up her own self like she is the manager of the best ever halls in the world, which is untrue and unacceptable. The wifi connection is rubbish, extremely poor. Not impressed overall and wouldn't suggest staying there for the ridiculous over the bloody top price! Buckingham palace would be cheaper!