EE Broadband Reviews

22 January 2019
The broadband is a little slow I don't like how if 2 or more devices are using it then it stops working I told this to an EE employee and hey send someone out to help us fix the problem it's still slow but a little less slow great customer staff
22 January 2019
Have had a variety of issues with EE and their broadband connectivity. Each time we have dealt with them, they have been nothing but friendly and helpful. They acknowledge problems on their end and do their best to fix them.
22 January 2019
I enjoy using EE as they've always been good to me and they have a really good WiFi and I enjoy being able to use WiFi on the London Underground
22 January 2019
Broadvoaf is good however can run slow sometimes , have contacted them tome after time and they're saying it's looking good on their end . I pay for fibre optic aswell so it should run pretty quickly even when there are more than one devices using it at once. Other than that it's good if one or two people are using it.
22 January 2019
Great service the fast internet able to studies. Although EE are better known for their widespread and superfast mobile network, they also offer home broadband, phone and TV services. EE's unlimited broadband is provided over the BT network, which means that it's widely available to households across the UK.
22 January 2019
The connection can be really slow at times and my phone usually disconnects randomly. Also, it is very slow when other people are connected to the internet.
22 January 2019
I've used this provider for ~3 months now. So far, its working like a dream. It's never cut out and usually holds very good download speeds.
22 January 2019
The broadband box that EE provides is simply awful. It took over two months to recieve the box and get it to work after that, the WiFi was so slow and barely covered the whole place. It took numerous phone calls to get things sorted and although the customer support team were nice, the issues weren't and still haven't been resolved. I would not recommend, the price of the box is good but the WiFi coverage is terrible and not worth it at all.
22 January 2019
excellent network provider with good value for money products. Overall, i am satisfied with the level of service i receive both in and outside EE stores as they never fail to update me with their latest deals and upgrades.
22 January 2019
Internet connection and cell reception relatively stable but at a higher cost compared to others. The lack of perks is obviously a downside but the cell coverage is a definite plus.
22 January 2019
Very happy with the product. Have always received perfect customer services, with any issues being easily resolved. Fast speed me and a great router that can efficiently connect 16-20 devices with no problems at all, 10 out of 10 would recommend.
22 January 2019
Usually really quick internet until there are too many people on it then it may slow down. Would recommend as web pages load almost instantaneously
22 January 2019
The customer service I have received from EE was great - people were very friendly and helpful in setting up our account, etc so I can really commend them in that sense. However, unfortunately, our internet is quite slow at times, where it is basically impossible to watch Netflix for example, although we went for a tariff that was supposed to guarantee us to have fast internet for streaming films, etc for a household of two. Apart from that I am happy with EE and would recommend it as it is one of the cheapest options out there as well.
22 January 2019
They are very good. They are reliable and whenever we have a problem they are extremely helpful and keep us informed about the issue until it is resolved!
Caterina Cortese
22 January 2019
My partner purchased our EE Broadband+landline+mobile bundle back in January 2016 under a 12-month contract that he renewed twice. I am now about to discontinue it. The budle was advertised as follows: 10 Mb/sec (average) unlimited (i.e. no upload/download limits) broadband (plus weekend calls via landline) for £18.50 per month for the first 12 months. The contract also recited (and I quote): 'based on your address information, we estimate your average broadband download speed as 12.0 Mb/sec. We estimate that your line can support a maximum broadband download speed of 17 Mb/sec and a minimum broadband download speed of 7 Mb/sec'. Fastforward to February 2018: am 1 month into my second-year contract and my monthly bill has gone up to £21.50. I notice I cannot stream films online without them buffering uncontrollably from halfway on. I also notice the connection has started dropping every 10/15 minutes - regardless of the time of day and regardless of how many devices in the house are connected to the wi-fi - forcing me to rewrite emails I had already written, Amazon searches I had already done, surveys I had already filled out. I do an internet speed test, which produces the sad result of 1.5 Mb/sec download speed. I visit the 'Instructions to boost your wi-fi speed' page of EE's website and follow their tips to the letter: I restart my router, move it away from lamps, thick walls, radiators, keep it at a discrete distance from the floor,... Next internet speed result: 1.8 Mb/sec. And the connection keeps dropping at regular intervals. This is what triggered the first of many phone calls to EE's costumer service. Which is really a lottery system. Should you be so lucky to speak to one of the ladies, you will explain what the problems are, they will apologise and restart the line, which will restore a good internet speed and stop the dropping of the connection - at least for a few weeks. Should you get transferred to one of the guys, here is the likely script of your exchange: 'EE Costumer Service, I am Michael, how can I help?' 'Hi Michael. My internet speed is at 1/2 Mb/sec at the moment, but as per contract it is supposed to be around 10 Mb/sec. Also, the connection keeps dropping. Would you mind restarting my line to see if that fixes the problem?' 'Have you followed the 'boost your speed instructions' on our website?' 'Yes, I have, but nothing has changed unfortunately.' 'Have you moved your router away from windows and radiators?' 'Yes' 'Have you switched it off and back on?' 'Yes' 'Have you disconnected all your devices from the wi-fi and reconnected only one of them?' 'Yes. Like I said, I have done everything in my power.' 'Have you tested your internet speed using a Ethernel cable?' 'A what?' 'An Ethernel cable. You should have received one when you got your router. It is a cable that connects your router to your laptop' 'I do not have one. I must have thrown it out years ago, as I figured I would never need it' 'You should test your internet speed using the cable. If the result is 10 Mb/sec, then your slow speed is not our fault' 'But, like I said, I do not have one' 'You can order one at our online shop for £15' 'But could you not just restart the line? Your colleagues have done it before for me, and that seemed to fix the problem' 'Madam, I cannot do anything until you do the cable test' 'But what does it matter if the internet speed is acceptable when my laptop is physically connected to the router via a cable? I pay for wi-fi, which is by definition wireless. Therefore I expect the speed promised in my contract to be honoured without the need for any extra cables. Plus, my internet speed is not 1 or 2 Mb/sec under what I pay for, it is a tenth of the speed I pay for. Surely such a big gap must point to a problem on your end, Michael, cable or no cable. And there is also the connection dropping' 'Sorry, madam, there is nothing I can do at this stage' This has been my routine for 9 months now. Every few weeks my internet speed redrops at near-0 levels and my connection restarts coming and going. Thus at every page turn of my Celebrity Bake Off calendar, I call EE, hoping to be transferred to a reasonable staff member who will apologise and bring my wi-fi back to life instead of snobbing me lest I waste 15 quid on a useless cable.
22 January 2019
I think it's a brill idea best thing ever for the discount and all the people you can get it for and the meals you can have and so cheaply
22 January 2019
initially when we set up broadband we had difficulty with connection which took over a week to get fixed.